Frequently Asked Questions

Eco-friendly packaging is biodegradable, which means that it can break down naturally in the environment without causing harm or pollution. Depending on the material in use, the packaging will break down in industrial composting facilities or even in home compost bins.

Our QC team performs daily testing on our packaging materials to ensure their quality and safety. They measure and evaluate various parameters, such as thickness, GSM, appearance, bond strength, seal strength, tensile, hot tack, coefficient of friction, solvent retention, barrier for oxygen and moisture, odour, corona, and metal adhesion. Each parameter has a specific impact on the performance and functionality of the packaging. We use different instruments and methods to test each parameter and compare them with the industry standards and customer requirements.

Films and laminated materials: These are flexible materials that can be used to wrap or seal food products, such as confectionery, biscuits, dry foods, snacks, instant noodles, cereal, candies, etc. They can be made of single or multiple layers, with up to 14 colors of printing. They can also have different properties, such as barrier protection, heat resistance, moisture resistance, etc. Roll forms: These are continuous rolls of packaging material that can be cut and sealed according to the desired size and shape. They are suitable for high-speed packaging machines and can reduce packaging waste. They can be used for various food products, such as powdered drinks, dairy products, soft drinks, etc. Pre-made pouches: These are ready-made bags or pouches that can be filled and sealed with food products. They can have different features, such as stand-up pouches, spouts, zippers, etc. They can also have different shapes and sizes, such as 4 side seal bags, 3 side seal bags, center seal bags, etc. They are convenient and easy to use for various food products.

We label our food packaging products according to the legal requirements and standards of the countries and regions where they operate and sell their products. We use different types of labels, such as nutrition facts labels, ingredient lists, allergen warnings, expiry dates, barcodes, etc. We also use different printing technologies, such as flexographic printing, digital printing, and offset printing, to ensure the quality and clarity of the labels. We follow the guidelines and regulations of the relevant authorities, such as the Food and Drug Administration (FDA), the European Union (EU), the Association of Southeast Asian Nations (ASEAN), etc. We also comply with the standards and certifications of various organizations, such as the International Organization for Standardization (ISO), the British Retail Consortium (BRC), the Forest Stewardship Council (FSC), etc.

Hexachase handles allergens and cross-contamination risks in their food packaging process by following the guidelines and regulations of the relevant authorities and organizations, such as the Food Standards Agency (FSA), the Food and Drug Administration (FDA), the International Organization for Standardization (ISO), etc. We also conduct risk assessments and implement risk management actions to prevent or reduce the unintentional presence of allergens in their packaging materials and products.

To maintain the quality of Hexachase Flexipack food packaging products during storage and transportation, it's essential to follow best practices. This includes storing the products in a cool, dry, and well-ventilated place, away from sunlight, heat, and moisture. Avoid overstacking and use proper containers or pallets to prevent damage and contaminants. During transportation, ensure a clean, dry, and covered vehicle while securing the products to prevent shifting or impact. Additionally, adhere to food safety guidelines for delivery, including maintaining the correct temperature, avoiding cross-contamination, and providing allergen information to customers. These simple steps will help ensure the reliability and safety of the food packaging products throughout their journey from storage to delivery.

We apologize for the inconvenience you are experiencing with our enquiry form. To address your concerns, we recommend attempting to reach us through our designated email address at [denis.yeo@hexachase.com]. Alternatively, you may also reach out to us via telephone at [06-335 7472 / 06-335 7461]. We appreciate your understanding and hope to assist you promptly.